Got a question, problem, or suggestion? We'd love to hear from you. If you have a problem with shipping, please contact our shipping provider Blackbox.
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Frequently Asked Questions
The HeroBook color I want is unavailable! Are you going to restock?
We're in the process of restocking all out-of-stock HeroBooks and add-ons. Apologies for the delay, check back in a few weeks!
I'm in Canada, why is my order charged in Euros and shipping from the UK?
Blackbox will ship your order from whichever warehouse has the item in stock and offers the best combination of low cost/fast delivery, and your order is charged in the appropriate currency for that location. At this moment, we don't have HeroBooks in stock at a Canadian warehouse, but we'll be making adjustments based on geographical distribution of orders. For the time being, this means Canadian orders are shipping from the UK.
2200 - 555 West Hastings St
Vancouver, BC V6B 4N6