Happy holidays, heroes!
I won’t waste any time and get straight to the good news: fulfillment of HeroBook GM rewards is starting, three months ahead of schedule!
I’m really thrilled to be approaching the finish line early on this project. We have been ahead of schedule for several months now, but I have been hesitant to bump up the official fulfillment estimate because things can always go sideways when you least expect it. But with all of your orders finalized, and 100% of reward inventory delivered and ready to go, my fulfillment partner Blackbox has given me the green light and confirmed that your orders will begin shipping out over the next few business days. Let’s take a moment to be thankful for the awesome folks at each of our warehouses working hard to get you your rewards at this crazy time of year.
I want to take a minute to answer a couple of common fulfillment questions, as I will be a bit slower than usual to answer queries over the week of Christmas.
When will I get my rewards?
Rewards will start to ship as early as tomorrow, but it may take several business days to pick, package, and process the over ~2,400 shipments for this campaign. With Christmas being on Wednesday, it is likely that many orders will not ship until after the holiday. Exact shipping times vary by country, carrier, and your distance from the nearest warehouse, but I expect fulfillment to be well under way by the end of December and most rewards to be delivered by mid-January.
Where are my rewards shipping from?
The friendly fulfillment wizards at Blackbox will be shipping your rewards from four different fulfillment centers: Los Angeles (USA), Toronto (CAN), Northampton (UK), and Sydney (AUS). If you’re not located in one of these four countries, your order will ship from the one closest to you.
Will I get a shipping notification or tracking?
Yes! Blackbox will send an order notification to the email associated with your pledge when your order is ready to ship. If tracking is available through your local carrier, it will be provided in that email. Please note as mentioned above that it will take several business days to process all of the shipments, so don’t worry if you haven’t received your shipping notification – it is coming! I will share another backer update here once I have confirmed that all orders have shipped, so you don’t need to contact me or Blackbox until then.
Who do I contact if there’s a problem with my pledge or shipping?
If there is a problem with your pledge, or any of your reward items, or you have any general questions about the product or your order, please contact me directly – you can message me or leave a comment through Kickstarter, email me at firstname.lastname@example.org, or reach me via any of the social media links at the bottom of this update.
If you have a problem specifically with shipping, please contact our fulfillment provider Blackbox directly via the email email@example.com.
Share your HeroBook GM on social media!
Nothing would bring me more holiday joy than seeing all of you incredible backers finally getting your HeroBooks. When you receive your order, I’d love if you shared it via social media – make sure to tag me so I see it!