Hello from Philadelphia, the City of Brotherly Love, where we’re busy getting ready for PAX Unplugged! But before we get to that…
HeroBook Fulfillment Has Begun!
Thank you all so much for your patience and understanding through the delays we’ve experienced over the last month or two. I am very happy to report that all reward items are finally in transit to our fulfillment centers! It will take a few business days to get everything delivered, received and unpacked, and then shipping to you will begin. We will be shipping from four warehouses in the United States, Canada, the United Kingdom, and Australia, so your rewards will be shipped from the warehouse closest to you. I do not have an exact date for that yet, but I will post another update right here as soon as I have confirmation that shipping to backers has begun, so stay tuned. I would estimate that most backers should receive their rewards by Christmas, but there is always a chance of further delays that are out of our control, especially at this time of year, so I don’t want to make any promises.
If you purchased HeroBooks as a Christmas gift and are worried they may not arrive in time, please let me know if there is anything I can do to help make your gift special – for example, I can provide a personalized “gift card” that you can give to the recipient in lieu of the books. Don’t hesitate to reach out, I would love to help! You can reach me via Kickstarter, through our website, or on any of our social media channels.
If you need to update your shipping address, please let me know within the next 48 hours as we need to provide completed backer data to our fulfillment partners as soon as possible. If you are moving or unsure where you’ll be when the books arrive, I highly recommend providing us with an alternate address such as an office address, or the address of a friend or family member.
As always, your patience and understanding is appreciated as we work through this final step! My response time may be a bit delayed over this weekend, but I will personally respond to each and every message.
Material Components @ PAX Unplugged
I’m very excited to be exhibiting at PAX UNPLUGGED in Philadelphia this weekend! I have been to PAX several times as an attendee, but this is my first time as an exhibitor, and let me tell you – you’re in for a treat, the expo hall looks amazing! If you are heading to PAX this weekend, I would love to meet you at Booth 1928 to show you HeroBook in person. Please note that we are not selling books this weekend as our first priority is shipping to our backers, but we have all six covers on display for you to check out. Hope to see you there!